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Frequently Asked Questions
Frequently asked questions from our customers are listed here in "Q&A" format.Please review them before contacting us.
Download
»See all questionsLicense
»See all questions- Q.The number of digits in the “product key” is different
- The number of digits in the “product key” varies depending on the licenseRead more
- Q.Transferring License (OS re-setup)
- Please perform the following operations.Read more
- Q.Transferring License (PC replacement)
- Please perform the following operations.Read more
Troubleshooting
»See all questions- Q.I want to display RAW and JPEG at the same time
- Please check the “Function Settings”Read more
Q&A Search
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License Registration
You can check how to register your license(PDF).
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License Transfer
You can check how to transfer license(PDF).
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Find Compatible Cameras
Select your camera to search for support SILKYPIX products.
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Download Past Products
You can download products that are no longer available. You will need the serial number of the product to download. Please prepare it in advance.
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Product Manuals
Manuals for each product are available online.
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Contact us
You can also contact us by e-mail. Our staff will reply to you as soon as possible. Please note that it may take a few days to reply if your inquiry falls on a Saturday, Sunday, or holiday, or depending on the content of your inquiry. Please understand this in advance.
Authorized Distributors
For purchase and support information, please contact the following authorized local distributor.
List of countries :: Germany, Switzerland, Austria
URL: https://www.franzis.de/silkypix